Shipping policy

Last updated: 4 November 2026

Delivery in Australia

Melbourne the Label offers free standard shipping on Australian orders, with no minimum spend. Any additional delivery option and its cost will be shown at checkout before payment.

Processing and delivery estimates

Orders are generally processed within 24–48 hours after payment confirmation. Processing covers verification, preparation, packing and handover to the carrier. Processing and delivery time are separate.

Estimated delivery is 5–15 working days after dispatch, in addition to processing time. Working days are Monday–Friday, excluding relevant public holidays. These are estimates, not guaranteed arrival dates.

Shipping origin and customs

Orders may be fulfilled by our logistics and fulfilment partners, including facilities outside Australia. The shipping location can vary by product.

Any import duties, taxes or customs-related charges payable by the customer will be clearly disclosed before purchase. Melbourne the Label will not add undisclosed shipping fees after checkout.

Busy periods, public holidays, warehouse relocation, customs checks and carrier disruption can affect delivery. If your order is taking longer than the stated estimate, contact us so we can investigate.

Placing your order

Choose your items and variants, check the cart and enter your delivery details at checkout. Review the total and complete payment using one of the methods shown. Check the order confirmation and tell us promptly if any information is incorrect.

Tracking

Once tracking is available, follow your parcel through Track My Order. Tracking events may take time to appear after a parcel is handed to a carrier. If the tracking page cannot find your order, email info@melbournethelabel.com with your order number.

Address corrections and delivery problems

Contact us as soon as possible if an address needs changing. We will check whether it can still be updated. For a missing parcel, damaged delivery or tracking marked delivered when nothing has arrived, email us with the order details so we can investigate with the delivery provider.

Our responsibility to provide a remedy under applicable consumer law is not removed by carrier delays or the use of a fulfilment partner. For product returns, please see our Return Policy.

Business information

Melbourne the Label is operated by JGR MARKETING SERVICES LLC, a limited liability company registered in Wyoming, United States.

Business address: 30 N Gould St, Wyoming, WY 82801, United States
Customer service and privacy requests: info@melbournethelabel.com
Support hours: Monday–Sunday (7 days a week)
Response time: Within 24 hours

This is our business address. Please contact us for the correct return address before posting a return.