Return policy
Last updated: 4 November 2026
30-day change-of-mind returns
If an item is not right for you, contact Melbourne the Label within 30 days after delivery to request a change-of-mind return. Items must be unworn, unwashed and complete, with their original tags and packaging. Trying an item on carefully to check the fit is acceptable.
This voluntary arrangement is separate from your rights when a product is faulty or otherwise fails a consumer guarantee.
Starting a return
Email info@melbournethelabel.com with your order number, name, the item you wish to return and your reason. For a damaged or incorrect item, include photographs if you can; we will help if you cannot provide them.
We will explain the next steps and provide the correct return destination. Please contact us before posting anything, as the sender address on a parcel or our business address may not accept returns. Keep your postage receipt and use a trackable service where available.
Return destination and costs
Our customer support team provides the appropriate return facility and full shipping address by email. The destination depends on the return arrangements and may be outside Australia. Contact us before purchase if you need to confirm the destination and expected international return costs.
For a change-of-mind return, you arrange and pay for the return postage. The cost depends on the carrier, parcel size, shipping method and destination. International returns may require additional postage and customs documentation.
No restocking fees and no additional return-label fees apply. These statements do not mean that return postage is free.
Refund timing
We aim to assess a change-of-mind return and issue an approved refund within 7 working days of receiving it. We will notify you of the outcome. Refunds go back to the original payment method unless another method is agreed. Your payment provider may take additional time to show the credit.
Faulty, damaged or incorrectly supplied products
Australian consumer guarantees continue to apply beyond our voluntary 30-day return period when the law provides a remedy. A product with a major failure may entitle you to choose a refund or replacement. For other failures, the appropriate remedy depends on the circumstances and the law. You may also be entitled to compensation for reasonably foreseeable loss.
Original packaging, unused condition and our change-of-mind deadlines are not conditions for exercising those statutory rights. Where a product problem covered by consumer guarantees is confirmed, we will arrange or reimburse reasonable return costs as required by law. Contact us so we can agree an appropriate return method.
Changing or cancelling an order
Email us as soon as you need a change. We will check the fulfilment status and try to help, but cannot guarantee that an order can be stopped once processing has begun. If a change-of-mind cancellation cannot be made before dispatch, follow the return process after delivery. This does not limit any cancellation or refund rights available under consumer law.
Questions
Contact info@melbournethelabel.com. For delivery updates, use Track My Order.
Business information
Melbourne the Label is operated by JGR MARKETING SERVICES LLC, a limited liability company registered in Wyoming, United States.
Business address: 30 N Gould St, Wyoming, WY 82801, United States
Customer service and privacy requests: info@melbournethelabel.com
Support hours: Monday–Sunday (7 days a week)
Response time: Within 24 hours
This is our business address. Please contact us for the correct return address before posting a return.