Privacy policy

Last updated: 4 November 2026

About this policy

This policy explains how Melbourne the Label handles personal information when you browse melbournethelabel.com, place an order, contact us or subscribe to marketing.

The business responsible is JGR MARKETING SERVICES LLC, a limited liability company registered in Wyoming, United States, trading as Melbourne the Label, at 30 N Gould St, Wyoming, WY 82801, United States. Our support team is available Monday–Sunday and responds within 24 hours. This is the initial response time; resolving a privacy request may take longer. Send privacy questions and requests to info@melbournethelabel.com.

Information we handle

  • Contact and delivery details you provide, such as your name, email, phone number and postal address.
  • Order details, purchased items, payment status, transaction references, return requests and correspondence.
  • Information about visits to the store, such as IP address, browser and device details, pages viewed and interactions with the shopping cart.
  • Marketing preferences and information you voluntarily include in a review, enquiry or other submission.

Information comes from you, from your use of the website, and from providers involved in payment, delivery, fraud prevention and store operation. Please do not email payment card details or unnecessary sensitive information.

How we use information

We use relevant information to take payment, fulfil and track orders, provide customer support, process returns, keep business records, investigate suspected fraud and meet legal obligations. Website usage information helps us understand and improve store performance. Marketing information helps us send offers and measure advertising, subject to your choices and applicable consent requirements.

Service providers and sharing

Shopify provides the platform on which our store operates. Other recipients may include payment providers, fulfilment partners, delivery companies, tracking services, customer support providers and marketing or analytics services. We disclose information relevant to the service being provided, and may also disclose information where required by law or necessary to deal with a legal claim.

Installed store integrations include the services below. The information they receive depends on the features enabled, the information needed for their function and any applicable consent choices.

Shopify also explains its processing at Shopify Privacy.

Cookies and advertising choices

Cookies and similar technologies support features such as the cart and remembering preferences. Analytics and advertising technologies may collect device identifiers and activity information to measure or personalise marketing. Where required, non-essential technologies depend on your consent.

You can manage cookies in your browser and use any privacy controls offered on the store. Blocking essential cookies may affect checkout. You can also email us to ask about your choices.

Email marketing

You can stop promotional emails through the unsubscribe link in an email or by contacting us. Order confirmations, delivery updates and other messages needed to manage a purchase may still be sent. Withdrawal of marketing consent does not prevent you from shopping with us.

Overseas processing

Our store and its service providers may process or store information outside Australia, including the United States, where the business is registered, and the locations where technology providers and fulfilment partners operate. We apply the safeguards required by the privacy laws that govern the processing.

Fulfilment and return locations can vary by product. Contact us for further information about the overseas recipients involved in your order. Information about our technology providers’ international processing is available through their privacy policies linked above.

Retention and security

We keep information for the purposes described above and for any applicable accounting, tax, dispute or legal retention requirements. When it is no longer needed, we take appropriate steps to delete or de-identify it. We use reasonable measures to protect information, although no online service can guarantee absolute security.

Access, corrections and complaints

Contact info@melbournethelabel.com to request access to or correction of your information, to ask about deletion or other rights available under applicable law, or to make a privacy complaint. Explain your request and provide a way for us to reply. We may need to verify your identity and may need to retain records required by law.

We will review complaints and aim to provide a substantive response within 30 days. Where Australian privacy law applies, you may contact the Office of the Australian Information Commissioner if the matter is not resolved. Other rights and regulators may apply depending on your location and the business's activities.

Policy changes

We will publish updates on this page and revise the date above. Where required, we will provide additional notice of a material change.